Giclées return policy
Excerpt of the Terms and Conditions
If a giclée arrives damaged or you are not happy with the result
Rudolf Boogerman orders the Giclée from a specialised company in Belgium which sends the Giclée to him for quality control and in case of a hand signed version to sign it before he ships it off to the collector (buyer). It can happen that your screen did not represent the true colours of the artwork. Therefore, if you are not happy with the result, you can ask for a refund.
Or if the giclée arrived in a damaged state, contact us and indicate whether you want us to send you the same Giclée again or receive a refund.
In any case, you need to the send the damaged material back in the original packaging via registered mail before we can send a new one or give a refund.
Note that we do not refund the costs you incur to send the package back because we pay shipping twice and again twice when you want to receive a replacement.
If you do not agree with this, do not buy please.
If the package hasn’t arrived
It is possible that the artist wasn’t happy with a print and asked the printing company to redo the Giclée. This leads to an extended delay, normally about 5 days. This is why we indicate that shipping may take up to a month although if all if well, it should arrive within 14 days or so, in Europe around 10 days.
Contact us if you want to be kept informed about the various stages via e-mail, like:
- Email 1: Giclée produced – waiting to be processed by the artist
- Email 2: Due to a quality control issue, there is a delay of 5 to 6 days
- Email 3: The giclée is on its way to you
Contact us if the Giclée hasn’t arrived within 20 days so that we can make inquiries. Please note that we are not responsible for lost packages unless we made a mistake in the address. We keep a picture of every package before shipping as proof. Therefore, if you made a mistake in the address, we won’t be able to refund you.
If you made a mistake in the name, make enquiries in your neighbourhood, we won’t be able to refund.
These conditions are also explained in the Terms and Conditions page to which you agree when you effectively buy a Giclée.